Shipping policy

The delivery takes place exclusively within Germany and the countries listed below.

The following shipping costs include VAT:

2.
Shipping costs The shipping and postage costs within Germany are EUR 5.95 up to a value of EUR 99.99 From a value of goods over EUR 100.00 Velosport Werner Otto GmbH delivers free of charge . This only applies to deliveries within Germany. If, by returning an item, the order value of the order drops below EUR 100.00, the postage amount will become due retrospectively.
For COD deliveries, additional costs of EUR 9.95 for COD charges apply regardless of the value of the goods.

3.Reklamation / Returns / Exchanges

If you want to submit an item for complaint, then please contact us beforehand by e-mail or telephone. We then have the opportunity to create an online listing within Germany.

We will try the complaint directly in our house to check. If this is not possible, we must forward the article to the manufacturer. We will notify you again in this case. If you have any questions about your complaint, please contact info@premium-bikeshop.de

For an exchange, please attach a copy of the invoice and a short description of what should be exchanged at your return. We will then deliver the new items free of charge to you, because you have taken over the shipping to us. If there is a balance, we will transfer this back to your account.

To accelerate the process, it would be helpful to label the package with "exchange".

If you want to revoke your order, then the legal regulation of the revocation, which you find in our terms and conditions .

If delivery is made to non-EU countries, additional duties, taxes or fees may be payable by the customer, but not to the provider, but to the relevant customs or tax authorities. The customer is advised to check the details before ordering with the customs or tax authorities.

Unless otherwise stated in the item description, the delivery of the goods takes place within 3 - 5 days after conclusion of the contract (in case of advance payment only after receipt of the full purchase price and the shipping costs). 

terms of payment

You have the following payment options:

For deliveries within Germany you have the following payment options:

-     Cash on collection
-   Payment in advance by bank transfer
- Payment by cash on delivery  (plus COD    charge 9 € )
- Payment by PayPal
- Payment by Sofortüberweisung  

1.
Prepayment by bank transfer: Velosport Werner Otto GmbH delivers after receipt of the total amount on account below. For payments please indicate the order number.
Velosport Werner Otto GmbH

KTO: 7960790000 Bank code
: 10090000
Berliner Volksbank

IBAN: DE02100900007960790000
BIC: BEVODEBBXXX

2. COD:
COD deliveries are only possible within Germany. The payment method COD is only possible for orders with a value of goods over EUR 25.00. Regardless of the order value, there are additional costs of EUR 9.95 COD charge.

3. Paypal
PayPal: PayPal is an external payment service. Velosport Werner Otto GmbH delivers after receiving the confirmation of the completed payment.
PayPal works fast and secure, more information is available here: www.paypal.com/de/
The PayPal payment is integrated into the online shop of Velosport Werner Otto GmbH, but is technically on the secure PayPal servers instead.

The provider reserves the right to exclude certain payment methods in individual cases.

Invoices submitted by the supplier are due for payment immediately.

You receive an invoice with VAT included.